Services and Sessions: All services offered at Qlay Wellness, including massage therapy and meditation sessions, are intended for relaxation, stress reduction, and overall wellness. They are not a substitute for medical or psychological treatment. If you have any medical conditions or concerns, please consult your healthcare provider before booking a session.

Appointment Booking and Cancellation: To book an appointment, you can contact us through our website or by phone. We appreciate your understanding that appointments are subject to availability. If you need to reschedule or cancel your appointment, we request a minimum of 24 hours’ notice to avoid any cancellation fees.

Client Safety and Comfort: Your safety and comfort are of utmost importance to us. Please inform us of any health conditions, injuries, or allergies before your session so that we can tailor our services to suit your needs appropriately.

Privacy and Confidentiality: We respect your privacy and maintain strict confidentiality of all personal information provided during your sessions. Rest assured that your information will not be shared with any third parties without your consent.

Payment and Pricing: Payment for services is due at the time of booking or completion of the session. We accept various payment methods, such as cash, credit cards, or other forms specified on our website. All prices are subject to change without prior notice.

Gift Certificates: Gift certificates purchased from Qlay Wellness are non-refundable and must be presented at the time of redemption. Gift certificates are valid for a specified period from the date of purchase, after which they will expire.

Professional Boundaries: Our services are offered with professionalism and respect. Inappropriate or disrespectful behavior will not be tolerated, and we reserve the right to terminate the session immediately without refund.

Minors and Guardianship: Clients under 18 years old must be accompanied by a parent or legal guardian. The parent or guardian must provide written consent for the session.

Feedback and Concerns: We value your feedback and strive to improve our services continually. If you have any concerns or suggestions, please feel free to share them with us, and we will address them promptly.

Liability Release: By booking a session at Qlay Wellness, you agree to release and discharge the therapist and the establishment from any liability arising from your participation in the services provided.

Modifications to Terms and Conditions: Qlay Wellness reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review and be aware of any changes.

By engaging in our services, you acknowledge that you have read and understood the terms and conditions outlined above, and you agree to abide by them during your interactions with Qlay Wellness.